1.Terms of Payment
A non-refundable deposit of 25% of the total cost of Villa Zarif is required to secure booking, with the remaining balance payable 12 weeks prior to departure.
A refundable damage deposit of £100 is payable with the outstanding balance. This is required to cover the cost of any damages or breakages. The damage deposit will be returned to you within 1 week of your return less any costs.
For bookings within 10 weeks of departure full payment must be made with the booking.
2. Check-in and Check-out
Guests can check-in to the Villa from 4pm on the day of arrival and must check-out of the Villa by 10am on the day of departure. These times are set unless prearranged at the time of booking.
Prior to arrival to the Villa, the client will be provided with a code to the key safe.
When departing from the property, the client must leave the keys in the key safe.
- Cancellation by the Client
Any cancellation must be made in writing by the lead guest on the invoice. Cancellation of accommodation will apply from the date received by the Owner. The following charges will apply:
Within 8 weeks of departure date: 100% loss total holiday cost
Within 12 weeks of departure date: 50% loss total holiday cost
Dates outside those listed above: 25% loss total holiday cost (non-refundable deposit)
We insist that all Clients must have adequate insurance in place when making a booking.
- Your Responsibilities
Only those persons named on the booking form may use the property without prior agreement. In the event the maximum number allowed at the property is exceeded without prior agreement, the Owner reserves the right to refuse or revoke the booking at their sole discretion.
Guests must keep the holiday accommodation in the same state of repair and condition as at the commencement of the holiday. The accommodation must be left in the same state of cleanliness and general order in which it was found. Should any of the equipment or furnishings in the accommodation being occupied by guests be lost or damaged the payment will be deducted from the damage deposit.
- Complaints
If any guests have a complaint regarding the accommodation, he or she must first contact the Owner or local representative who will try to solve the problem. If, after that, any guest feels that the problem has not been resolved, guests should, within 7 days of returning from the holiday, put his or her complaints in writing to the Owner. The Owner will do their best to help resolve any justifiable complaints, regarding the accommodation, by the Client.
- Damage
The Owner shall not be responsible for the death or personal injury of the Client or any person named on the Booking Form or other persons at the property. The owner shall not be liable for any loss, breach or delay due to any cause beyond their reasonable control.
The Owner cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers, swimming pool filtration systems etc nor for the failure of public utilities such as water, gas and electricity. However we do have a reserve water tank - this is 5 -6 000 litres etc. This should be more than enough to cover any water shortages. ( dependent on electricity to operate pump).
The Owner is not responsible for noise or disturbance originating beyond the boundaries of the holiday accommodation or which is beyond their control.
- Guest relations Villa Zarif is maintained by Maksi Villa Management . They will be on hand to sort out any problems which may arise while staying at our Villa. The contact details are in the Guest book and guest information email. Maksi Villa is run David Smyth, english speaking who will meet you after arrival to make sure everything is satisfactory.